for Nurses, Social Workers, Geriatric Care Managers, Physicians, Residents and other Allied Professionals

This is a one-day, skills-based workshop for professionals who work with an aging population. Through didactic presentations and practical, interactive learning based on real-life scenarios, participants will follow the intervention stages designed to move the parties through the conflict to a state of resolution that is satisfying, sustainable and that preserves the dignity and integrity of relationships.

Based on the tenets of Principled Negotiation, developed at Harvard, participants will learn:

• to negotiate and facilitate elder care issues into practical day-to-day practice
• key aspects of interest-based bargaining that can unlock even the most intractable disputes
• to differentiate between positions and interests
• to bring all voices “to the table”, particularly the elder family member deemed unable to play an active role in the conflict-resolution process
• how to address the conflict that is often generated by diverging opinions within the family and/or care giving community

Results of the workshop:

• understand the nature of conflict
• listen so people will talk
• differentiate between the content and the meaning
• discover ways to handle emotions and interpersonal dynamics that can impede resolution
• specifically deal with the angry, upset, complaining or confused client(s)
• facilitate multi-party decision-making
• arrive at consensus and bring closure